Need to Return a product?
Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
To return a product at This Old Grout, you’ll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at firstname.lastname@example.org, or by telephone. NO returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 1-866-OLD-GROUT
Monday – Friday: 9 a.m. – 4 p.m. MT
We’ll need the following information to authorize your return:
– Customer name
– Order number
– Item description
– Nature of the problem
In general, This Old Grout accepts returns on merchandise within 30 days. However, This Old Grout reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:
FUTURE PRODUCT PURCHASES
A FULL REFUND OF PRODUCT PURCHASE PRICE LESS 15% RESTOCKING FEE
*ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to This Old Grout on returned items, and the shipping charges on the replacement or exchange item(s) going back.
* SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
This Old Grout, Inc.
2225 W. Pecos Rd. #12
Chandler, Az. 85224
Returns within 30 days from invoice date can be for exchange, replacement, refund or credit at This Old Grout’s discretion.