We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

Contact Us

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. This Old Grout customers may also use our toll free telephone support center to contact a company representative during regular business hours:

Live Customer Care Center


480-969-1543 (In Arizona)

Monday to Friday 9:00am to 4:00 (MST)

Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.




Send your inquiries to:

This Old Grout
Attention: Customer Care Center
2225 W. Pecos Rd. #12
Chandler, Az. 85224